If you've got a query about playing the lottery in Texas, contact us for help and we'll respond as quickly as we can. It may be that you can find the answers you are looking for on our FAQs page, which covers a wide range of topics. There’s also some more questions below. If you still require assistance, our expert team is standing by.
What do I do if I’ve won a Texas Lottery prize?
First off, congratulations on your win. You’ll now want to get your hands on your money. This is really easy, but the exact process does differ depending on how much you’ve won. Visit the page on Claiming Prizes to find out what you need to do.
If you have been contacted by someone to say you have won, be mindful that it could be a scam. Remember that the only way to win a prize is to buy a ticket and match the winning numbers.
I’ve lost my ticket. Can I still claim a prize?
You won't be able to claim any prizes if you've lost a Texas Lottery ticket. You should sign the back of any tickets you purchase in a store, so then at least there’s a chance you could be reunited with it, and it proves it belongs to you. If you play online, your numbers will automatically be kept safe and checked for you.
If you’ve got another query about the Texas Lottery, try the Information page to find out various other aspects of playing in the Lone Star State. You can also get in touch via the email address below. We always aim to reply as soon as we can.
Support by Mail
If you send in any queries via email, we will be able to respond more quickly. However, you can also contact us by mail at the following address:
PO Box 200
*Please do not send any lottery tickets to this address.